In "BlackBerry Enterprise Server's New Features, Part 1," November 2003,, InstantDoc ID 40061, I describe the server support for the BES 3.6 and BES 3.5 enhancements here, I discuss the enhancements from the perspective of the handheld device user. BlackBerry Enterprise Server (BES) 3.6 and BES 3.5 enhance handheld device usability and the overall user experience with features such as the ability to receive email attachments and look up names in the Exchange Server Global Address List (GAL) so that users are more productive when they're on the road. They want a wireless device that lets them do more of the things they do at their desk. Research In Motion's (RIM's) BlackBerry is an excellent wireless email solution, but most users find that they want more than just email.
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